Frequently asked questions

Add items to your cart and send the order form with your delivery details. We check availability, then email you a confirmation with the final price, including any shipping, and a secure payment link.

Go to Track Order and enter your order number and email, or sign in to see all your orders and tracking numbers in one place.

No. You can order as a guest. An account saves your address for faster checkout and keeps your order history. Create one here.

Use Reset password. We'll email you a link to choose a new one; it works for 1 hour.

Shipping within the United States is free on orders of $99 or more. For smaller orders we confirm the shipping cost by email before you pay — you never pay anything you haven't seen first.

At the moment we deliver within the United States. If you're elsewhere, contact us with what you'd like and where — we'll tell you whether we can help.

In-stock items are dispatched once your payment is received. When your order ships we add the tracking number to your order, so you can follow it on Track Order or in your account.

Some items ship directly from the manufacturer or distributor rather than from us. They may arrive in a separate package with their own tracking number. We'll let you know if part of your order ships this way.

We're sorry! Please start a return with the reason “Wrong item sent”, or contact us with your order number and a photo. We'll make it right at no cost to you.

Keep the box and packaging, take photos of the damage and contact us as soon as possible with your order number. We'll arrange a replacement or refund.

You can return items in new, unused condition with original packaging within 30 days of delivery. See Returns for details.

Fill in the return request on the Returns page with your order number and email. We'll email you the next steps.

Once your return arrives and we've checked it, we refund it to your original payment method. We'll email you when it's done.

Clubs you no longer play still have value. A trade-in lets you put that value toward new gear, or get paid, instead of leaving clubs in the garage.

Fill in the trade-in form: describe your club, add up to 5 photos, name your asking price and tell us where to pick it up. We'll review it and get back to you, usually within 1–2 business days.

Your choice: get paid in cash, or put the value toward a purchase from Golf Gear House. Choose the option you prefer on the form.

Anywhere in the United States and Canada. Once we agree on a price, we arrange pickup from your address.

We'll suggest our own price. You're free to accept it or decline; sending a request doesn't commit you to anything.